Terms and conditions

Terms and conditions

These terms and conditions apply to every order you place with Burg Onderdelen and to every agreement arising therefrom. They have been written based on the statutory rules for distance selling. We cannot restrict the rights granted to you as a consumer by law with these terms and conditions.

Article 1 — Definitions

• Entrepreneur: Burg Onderdelen BV, which offers products remotely to consumers and businesses.
• Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activity.
• Distance contract: an agreement that is concluded without us having to see each other in the same room at the same time, for example via the webshop, by email, or by telephone.
• Cooling-off period: the period within which a consumer can exercise his right of withdrawal.
• Right of withdrawal: the consumer's right to withdraw from the agreement within the cooling-off period, without giving a reason.
• Durable data carrier: any means by which information can be stored personally and read back unchanged, such as email or a PDF.

Article 2 — Who we are

Company name	Burg Onderdelen BV.
Trade name	Burg Onderdelen / burgonderdelen.nl
Business address	Tasveld 24, 3417 XS Montfoort, The Netherlands
Telephone	06 82 44 69 68
E-mail	info@burgonderdelen.nl
Chamber of Commerce number	95635688
VAT number	NL867215690B01
Accessibility	See our opening hours. If you email outside those hours, we will respond on the next business day.

Article 3 — When these conditions apply

1. These terms and conditions apply to every offer from us and to every agreement arising therefrom.
2. Before your order is finalized, you can read and save these terms and conditions. We will send them to you free of charge upon request.
3. If specific product conditions apply in addition to these conditions and they conflict with each other, as a consumer you may always invoke the provision that is most favorable to you.
4. If any part of these terms and conditions is void or voidable, the remaining provisions shall remain in full force and effect. We will then replace the offending part with a provision that approximates it as closely as possible.

Article 4 — Our offer

1. If an offer has a limited validity period or is subject to conditions, this is explicitly stated.
2. We describe products as completely and accurately as possible so that you can properly assess whether a part fits. Images are a true representation, but minor variations in color, finish, or supplier are possible.
3. Our webshop contains a very large number of parts, the details of which are partly sourced from suppliers and catalogues. Obvious mistakes and errors in price or description are not binding on us. If we discover such an error after you have placed an order, we will notify you as soon as possible and you may cancel the order free of charge.
4. Unsure if a part fits? Provide your license plate or chassis number, and we will check with you.

Article 5 — The Agreement

1. The agreement is concluded at the moment you accept the offer and meet the conditions set out therein.
2. We confirm receipt of your order by email. As long as that confirmation has not been sent, you may cancel the agreement.
3. With your order, you will receive an invoice containing the order details, the VAT amount, and our company details, so that you can keep everything.
4. Within legal frameworks, we are permitted to ascertain your payment options. If there are valid grounds for not fulfilling an order, we may refuse it or attach additional conditions to it. We will inform you of this with a reasoned explanation.

Article 6 — Right of withdrawal

1. As a consumer, you can place an order up to 14 days after receipt dissolve without giving reasons.
2. The cooling-off period starts on the day after you, or a person designated by you, has received the product. In the case of an order with multiple shipments, the period starts on the day the last shipment is received.
3. You can notify us of the withdrawal by email, by telephone, or using the model form at the bottom of this page. A clear notification is sufficient; the form is not mandatory.
4. All details are on our page right of withdrawal.

Article 7 — Your obligations during the cooling-off period

1. During the cooling-off period, you must handle the product and packaging with care. You may unpack and examine it as you would in a store: to determine its nature, characteristics, and functionality.
2. If you go beyond that, for example by assembling, sanding, spraying, or using a part, you are liable for the resulting decrease in value.
3. If possible, keep the original packaging and the included accessories.

Article 8 — Returns and the costs thereof

1. After your report, you still have 14 days to return the product.
2. The costs of the return shipment are at your expense. We provide an indication on the right of withdrawal page; the exact costs depend on your carrier and the size of the package. For large parts such as bumpers, hoods, and fenders, these costs are higher.
3. Return the product with all supplied accessories and, if reasonably possible, in its original condition and packaging.
4. The risk and burden of proof for a timely and correct return lie with you. Therefore, keep your proof of shipment.

Article 9 — What we do after a withdrawal

1. We will confirm your report as soon as possible.
2. We will pay within 14 days after your report, using the same payment method you used to pay, unless you expressly agree otherwise. Refunds are free of charge for you.
3. We may wait with the refund until we have received the product back, or until you have demonstrated that you have returned it.
4. We will also refund the shipping costs for the outbound shipment. If you chose a more expensive shipping method than the standard method, we will refund the amount of the standard method. If you return only part of your order, the shipping costs for the remaining part will remain.

Article 10 — When the right of withdrawal does not apply

The right of withdrawal does not apply to:

• products that are made according to your specifications, customized, or painted in your color;
• products that have been delivered sealed for reasons of hygiene or safety and whose seal has been broken after delivery;
• products that have been irrevocably mixed or assembled with other items after delivery;
• loose liquids and consumables whose seal has been broken;
• agreements with business buyers (see Article 18).

Article 11 — Prices

1. All prices mentioned include VAT, unless expressly stated otherwise.
2. Shipping costs are calculated separately and shown at checkout. The current rates can be found at delivery time and shipping costs.
3. During the validity period of an offer, we do not increase the price, except as a result of a change in VAT rates.
4. Price changes resulting from obvious errors fall under Article 4, paragraph 3.

Article 12 — Conformity and warranty

1. We guarantee that the products comply with the agreement, the specifications stated in the offer, and legal requirements.
2. You always have your legal rights: a product must do what you can reasonably expect of it. How long that is depends on the type of part and the usage.
3. If, in addition, a manufacturer's or supplier's warranty applies, it is in addition to your statutory rights and never limits them.
4. The warranty does not cover: normal wear and tear, damage caused by incorrect installation, damage caused by incorrect or improper use, and damage caused by a part being used for a purpose or on a vehicle other than that for which it is intended.
5. Report a defect within a reasonable time after you discover it, including your order number and, if possible, photos.

Article 13 — Delivery

1. We handle orders with care. The delivery address is the address you have provided to us.
2. We aim to ship orders in stock on the same business day. The stated delivery times are an indication; please check for current information at delivery time and shipping costs.
3. We endeavor to fulfill orders within 30 days at the latest, unless a longer delivery period has been agreed upon. If this is not possible, we will let you know as soon as possible, and you may cancel the agreement free of charge. We will then refund within 14 days.
4. If an ordered product is no longer available, we may offer an equivalent replacement product. You are never obliged to accept this.
5. The risk of damage or loss lies with us until the moment you, or a person designated by you, receives the product.
6. We only ship small packages to some countries. Large parts such as bumpers, fenders, and hoods cannot be sent there. You will see this at checkout.

Article 14 — Payment

1. Orders are paid in advance, unless otherwise agreed. The available methods are listed at payment methods.
2. If you order by phone or email, or if an amount remains outstanding after an adjustment, we will send you a payment link. If there is no outstanding balance, you will not receive a payment request.
3. If you choose a service like Klarna or in3, the terms and conditions of that provider also apply. They themselves assess whether you are eligible for the payment.
4. You are obliged to report inaccuracies in provided or stated payment details to us immediately.
5. If you do not pay on time, we will first send you a reminder with a 14-day period. If you still do not pay after that, we may charge statutory interest and the legally permitted extrajudicial collection costs.

Article 15 — Retention of title

Delivered products remain our property until you have fully paid everything you owe for that delivery.

Article 16 — Complaints

1. If you have a complaint about a product or our services, please report it to us fully and clearly described within a reasonable time after you discover the defect. Please include your order number.
2. We will respond to your complaint within 14 days. If we expect to need more time, we will acknowledge receipt within those 14 days and let you know when you can expect a more detailed response.
3. If we are unable to resolve the matter together, you can contact ACM ConsuWijzer, the consumer desk of the Netherlands Authority for Consumers and Markets. If you live in another EU country, the European Consumer Centre can assist you further.

Article 17 — Disputes and applicable law

1. Agreements between us and you are governed exclusively by Dutch law.
2. We will submit disputes that we cannot resolve together to the competent court in the Netherlands. As a consumer, you always retain the right to submit the dispute to the court of your own place of residence within the EU.
3. We are not affiliated with a trade association dispute resolution committee. Therefore, our obligations are not subject to an industry guarantee; the standard procedure described above applies.

Article 18 — Business buyers

1. If you order as a company, the articles regarding the right of withdrawal (6 to 10) do not apply. A business order is final after placement, unless we agree otherwise.
2. If we do accept a business order return, this will only be done after consultation, in unused condition, and in the original packaging.
3. The other articles apply in full, insofar as they do not relate exclusively to consumers.

Article 19 — Amendment of these terms and conditions

We reserve the right to amend these terms and conditions. The most recent version is always available on this page. For an order, the terms and conditions apply as they were at the time you placed the order.

Appendix — Model withdrawal form

Do you wish to cancel an order? Then you may use this form. It is not mandatory: a clear notification by email or telephone is just as good.